Privacy Policy

Privacy Policy for FreedomFone Hub Mobile Phone Sales

Effective Date: August 09, 2025

FreedomFone Hub ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website freedomfonehub.co.uk (the "Website") or purchase mobile phones from us in the UK. Data collected from customers is only for the purposes of processing the point of sale and posting (shipping) the item. We are compliant with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws. Please read this policy carefully to understand our practices regarding your personal data.

1. Data Controller

For the purposes of the GDPR, the data controller is FreedomFone Hub

2. Information We Collect

We may collect and process the following types of personal information, solely for the purpose of fulfilling your purchase:

2.1 Personal Information You Provide


Contact Details: Your name, email address, phone number, and postal address when you make a purchase or contact us regarding your order.


Purchase Information: Details about the mobile phones you purchase, such as model and quantity.


Payment Information: Billing details, such as credit/debit card information or other payment methods, to process payments for purchases.


Communication Data: Information you provide when contacting our customer service team regarding your order, including inquiries or complaints.

2.2 Information Collected Automatically


Usage Data: Limited information about your interaction with the Website, such as IP address, for security and fraud prevention purposes only.

We do not use cookies or tracking technologies for marketing or analytics purposes. 

2.3 Information from Third Parties

We may receive limited information from third-party service providers, such as payment processors, solely to facilitate order fulfillment.

3. How We Use Your Information

We use your personal information only for the purposes of processing your purchase and shipping the item, based on the lawful grounds outlined in the GDPR:


To Provide Services (Contractual Necessity): To process purchases, manage payments, handle shipping, and communicate with you about your order.



To Communicate with You (Legitimate Interests): To respond to order-related inquiries or provide customer support.

To Comply with Legal Obligations: To meet regulatory requirements, such as tax reporting or fraud prevention.


To Protect Our Business (Legitimate Interests): To detect, investigate, and prevent fraudulent or unauthorized activities.

We do not use your data for marketing, analytics, or any other purposes beyond order fulfillment.

4. Sharing Your Information

We do not share your personal information with anyone else except to the extent strictly necessary for order fulfillment:



Service Providers: Trusted third parties, such as payment processors and shipping couriers, who assist in processing payments and delivering products. These providers are contractually obligated to protect your data and use it only for the specified purpose.



Legal Authorities: If required by law, regulation, or legal process, such as in response to a court order or to prevent fraud.



Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, with your consent where required.

No other data is shared with anyone else. We do not sell or share your personal information for any other purposes, including marketing.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:


Right to Access: Request a copy of the personal data we hold about you.



Right to Rectification: Request correction of inaccurate or incomplete data.



Right to Erasure: Request deletion of your data, subject to legal obligations.



Right to Restrict Processing: Limit how we process your data in certain circumstances.



Right to Data Portability: Receive your data in a machine-readable format or have it transferred to another controller.


Right to Object: Object to processing based on legitimate interests.


Right to Withdraw Consent: Withdraw consent at any time, where processing relies on consent, without affecting prior lawful processing.

To exercise these rights, contact us at [Insert Contact Email] or [Insert Postal Address]. We will respond within one month, as required by GDPR.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:

Purchase-related data is kept to support  customer enquiries.

 

Payment information is retained in accordance with tax and financial regulations.

When data is no longer needed, it is securely deleted or anonymized.

7. Cookies and Tracking Technologies

We use only essential cookies to enable core Website functionality. Cookies are small files stored on your device. You can manage cookie preferences through your browser settings. Disabling cookies may affect Website functionality. 

8. Data Security

We implement robust security measures to protect your data, including:

Encryption of data in transit and at rest.

Access controls to limit data exposure to authorized personnel only.

Despite these measures, no system is completely secure. We will notify you and relevant authorities promptly in the unlikely event of a data breach, as required by GDPR.

9. International Data Transfers

If we transfer your data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, to maintain GDPR-compliant protection. Highly unlikely though.

10. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing personal information.

11. Children’s Privacy

Our Website and services are not intended for individuals under 16. We do not knowingly collect personal data from children under this age. If we become aware of such data, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our Website or contacting you directly. The updated policy will be effective upon posting, and we will indicate the last update date at the top of this document.

13. Contact Us

If you have questions, concerns, or wish to exercise your data protection rights, please contact our Data Protection Officer at:

Email:   - TBC

Postal Address: TBC

Phone: TBC

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

14. Cookie Policy

14.1 Types of Cookies

Strictly Necessary Cookies: Essential for Website functionality, such as processing purchases or managing sessions.

We do not use functional, analytics, or advertising cookies.

14.2 Managing Cookies

You can control cookies via your browser settings. For more information on cookies, see www.allaboutcookies.org.

Last Updated: August 09, 2025