Shipping Policy

Shipping Policy for FreedomFone Hub Mobile Phone Sales

Effective Date: August 09, 2025

FreedomFone Hub ("we", "us", "our") is dedicated to providing efficient and reliable shipping for your mobile phone purchases through our website freedomfonehub.co.uk (the "Website"). This Shipping Policy outlines our shipping practices, including processing times, delivery options, costs, and other important details. Please read this policy carefully before placing an order.

1. Shipping Destinations

We ship to addresses within the United Kingdom (UK), including mainland UK, Northern Ireland, the Scottish Highlands and Islands, and the Channel Islands.

For international shipping (outside the UK), please contact us at TBC to check availability and rates. Note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

2. Order Processing Time

Orders are typically processed at the end of the day of receiving payment confirmation. Business days are Monday to Friday, excluding UK bank holidays.

We will notify you via email if there are any delays due to high demand, stock issues, or unforeseen circumstances.

3. Shipping Methods and Delivery Times

We use Royal Mail Next Day Delivery for mobile phone orders to ensure the item is ensured during transit and also to get your phone to you faster.

Smaller items will use Royal Mail 48 service.

These times are estimates and not guaranteed. Delivery may be affected by factors beyond our control, such as weather, customs processing, or carrier delays. We comply with UK consumer laws, ensuring delivery within 30 days unless otherwise agreed.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and selected method:

These are dependant on the current charges from Royal Mail.


All costs will be clearly displayed before you complete your purchase. We do not charge hidden fees.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to monitor your shipment's progress. If you do not receive this email, please check your spam folder or contact us.

6. Lost, Damaged, or Incorrect Items



Lost Items: If your order does not arrive within the estimated time, contact us within 10 days of the expected delivery date. We will investigate with the carrier and, if confirmed lost, provide a replacement or full refund.



Damaged Items: Inspect your package upon arrival. If damaged, contact us within 48hours with photos of the packaging and item. We will arrange a replacement or refund.


Incorrect Items: If you receive the wrong product, notify us within 7 days, and we will correct the error at no additional cost.

All claims are subject to our Returns Policy 

7. Address Accuracy

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for delays or non-delivery due to incorrect addresses. If a package is returned due to an address error, additional shipping fees may apply for re-delivery.

8. Customs and International Shipping

For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country. We mark shipments as "merchandise" with the accurate value. Delays due to customs are not within our control.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on the Website, and significant changes will be notified via email or a site notice. The updated policy will be effective upon posting.

10. Contact Us

If you have questions about shipping or your order, please contact us at:


Email: TBC


Postal Address: TBC

Phone: TBC

Last Updated: August 09, 2025